Privacy Policy

A legal disclaimer

SCOPE

This Privacy Policy ("Policy") describes how Zertrion. LLC, a Delaware limited liability company ("Zertrion," "we," "us," or "our") treats personal information we collect about you, including through our website, platforms, and any tools where this Policy is located (the "Platform"). We operate internationally, including in the United States and the European Union, and this Policy applies to visitors, prospective clients, clients, and other individuals who interact with us regardless of location.

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, the General Data Protection Regulation (GDPR) governs how we handle your personal information, and your specific rights are set out in the "Your Privacy Rights" section below — this applies to you based on where you are located, not on where Zertrion is incorporated.

If you are located in a US state with its own comprehensive privacy law (including Delaware, California, Virginia, Colorado, Connecticut, Utah, and others), you may have similar rights to access, correct, delete, or port your personal information, and to opt out of certain processing; see the "Your Privacy Rights" section below, which applies these protections consistently regardless of which specific state law governs your request.

TYPES OF PERSONAL INFORMATION WE COLLECT

Zertrion collects personal information from you and about you. Here are some examples of the personal information we may collect:

● Identifying Information. For example, your name, mailing address, unique personal identifiers, online identifiers, telephone number, and email address.

● Account Information. If you create an account or client portal login with us, we may collect your username, customer/account ID, and password.

● Employment & Business Information. If you interact with us on behalf of a company, we may collect the name of your employer, your job title, and your business contact details.

● Information You Submit. We may collect personal information you provide through a "Contact Us" or "Request a Quote" form, live chat, or similar feature. If you call our support line, we may keep a recording of the conversation for training and quality purposes.

● Commercial Information. We may collect information about the products or services you are interested in, have requested a quote for, or have purchased, including your order and enquiry history.

● Product & Device Information. If you use any product, platform, or portal we provide access to, we may collect related technical information such as device settings, connection status, and usage information.

● Device Information. For example, the type of device and browser you use to access our Platform, hardware or firmware version, and IP address.

● Location Information. We may collect general location information (such as country or region) inferred from your IP address.

● Internet Activity Information. If you use our website, we may collect information about your browsing behaviour, the pages you visit, how you arrived at our site, and how you interact with our emails and advertisements.

HOW WE COLLECT YOUR PERSONAL INFORMATION

Zertrion collects your personal information in different ways. Below are some examples.

Directly From You. For example, when you:

● Register for an account or client portal.

● Request a quote or place an order.

● Sign up to receive updates or newsletters from us.

● Submit a request to, or engage with, our customer service or technical support team, including through live chat.

● Provide your information at a trade show or event we host or attend.

● Interact with our social media pages.

● Apply for a job through our Platform.

● Fill out any form on our Platform.

● Otherwise communicate with us by phone, email, or post.

Passively. For example, when you:

● Visit or use our Platform on any device.

● Enable location-based features on our Platform.

We may collect personal information about users over time and across different devices when you use the Platform. Third parties, such as analytics providers, may also collect information this way on our Platform.

From Third Parties. We may receive personal information about you from:

● Business partners, including advertising networks.

● Social media platforms.

● Publicly available sources.

By Combining Information.
We may combine personal information collected offline with personal information collected through our Platform, and combine information from different devices or sources to build a more complete picture of your interactions with us.

HOW WE USE YOUR PERSONAL INFORMATION

Examples of how we may use your personal information include:

● To Provide Our Products and Services, including processing enquiries, preparing quotations, and fulfilling orders.

● To Process Transactions, including sending confirmation notices and invoices.

● To Provide Support, including responding to product or service questions and support requests.

● To Improve Our Products and Services, including customising and improving your experience with our Platform.

● To Understand Your Interests, including analysing trends and usage of our Platform.

● To Respond to Your Requests or Questions, including feedback you provide to us.

● To Communicate with You about your account, an order, or our relationship, and about this Policy or our terms and conditions.

● To Host Events and Webinars, including product demonstrations and training sessions.

● For Marketing Purposes, including informing you about new products, services, or offers, where you have given consent. See "Choices Regarding Your Information" below.

● For Security Purposes, including protecting our company, our Platform, and the individuals who use our products and services, and investigating potential fraud.

● As Otherwise Permitted by Law or As We May Notify You.

HOW WE SHARE YOUR PERSONAL INFORMATION

We may share your personal information in the following ways:

● Internally. With our own personnel who need the information to do their jobs.

● With Our Service Providers. We may share personal information with third parties who perform services on our behalf, such as providers that send emails or messages on our behalf; provide logistics, shipping, or delivery support; assist with customer support; host or operate our Platform, including cloud computing providers; provide data analytics or storage services; process payments; or help us serve advertisements.

● With Our Business Partners. Including suppliers and partners involved in fulfilling your order or enquiry.

● With Third Parties for Marketing Purposes. We may work with advertising and analytics companies who use cookies and similar technologies to help tailor content or ads to your interests, where permitted by your cookie preferences.

● With Any Successor to All or Part of Our Business. For example, if Zertrion merges with, is acquired by, or sells all or part of its business to another entity, personal information may be transferred as part of that transaction.

● To Comply with the Law or Protect Ourselves. For example, in response to a court order, subpoena, or lawful request from a government or regulatory authority, or where necessary to investigate potential fraud or protect our rights.

● For Other Reasons We May Describe to You at the Time of Collection.

We do not sell your personal information.

CHILDREN'S PRIVACY

Our Platform is intended for business and professional use by adults. We do not knowingly collect personal information from individuals under the age of 16. If you are a parent or legal guardian and believe your child has provided us with personal information, please contact us using the details in the "How to Contact Us" section below.

YOUR PRIVACY RIGHTS

Depending on where you are located, you have rights over your personal information under the GDPR (if you are in the EEA, UK, or Switzerland) or under applicable US state privacy laws (if you are a resident of a US state with a comprehensive privacy law, such as Delaware, California, Virginia, Colorado, or Connecticut). Subject to certain conditions and exceptions, these rights generally include:

● Access. Request confirmation of whether we process your personal information, and a copy of that information.

● Rectification. Request correction of inaccurate or incomplete personal information.

● Erasure. Request deletion of your personal information ("right to be forgotten").

● Restriction. Request that we limit how we use your personal information.

● Portability. Request a copy of your personal information in a structured, commonly used, machine-readable format.

● Objection. Object to our processing of your personal information, including for direct marketing purposes.

● Withdraw Consent. Withdraw any consent you have previously given us, at any time, without affecting the lawfulness of processing before withdrawal.

● Opt Out of Targeted Advertising or Profiling. Where applicable under your local law, opt out of the use of your personal information for targeted advertising

or certain automated profiling.

● Lodge a Complaint. If you are in the EEA, UK, or Switzerland, lodge a complaint with your local data protection authority — in Belgium, the Gegevensbeschermingsautoriteit / Autorité de protection des données (APD/GBA). If you are a US resident, you may have the right to lodge a complaint with your state Attorney General's office.
To exercise any of these rights, please contact us using the details in the "How to Contact Us" section below. We may need to verify your identity before responding to your request. We do not discriminate against you for exercising any of these rights.

CHOICES REGARDING YOUR INFORMATION

Marketing Communications.

You can opt out of receiving our marketing communications at any time. Note that you will still receive transactional messages from us, such as information about your account or responses to your enquiries. To opt out, follow the unsubscribe instructions included in the communication, or contact us directly.

Cookies & Other Tracking Technologies.

Your browser or device settings may allow you to control cookies and similar tracking tools. You can also manage your cookie preferences through the cookie banner on our website. Please note that if you block or reject cookies, certain features of our Platform may not function properly.

Do Not Track.

Some browsers offer a "Do Not Track" feature. Because there is no accepted industry standard for how to respond to these signals, we do not currently respond to them.

SECURITY

The internet is not 100% secure, and we cannot guarantee that your use of our Platform will be completely safe. We use reasonable technical and organisational measures to safeguard personal information under our control. If we provide you with, or you choose, a username and password to access certain areas of our Platform, you are responsible for keeping this information confidential.

STORAGE AND INTERNATIONAL TRANSFER OF INFORMATION

Zertrion is a United States company, and the personal information we collect may be stored and processed in the United States, as well as in the European Economic Area or other countries where our service providers operate. If you are located in the EEA, UK, or Switzerland, your personal information may be transferred to and processed in the United States or other countries outside your jurisdiction. Where this occurs, we rely on appropriate safeguards recognised under GDPR, such as the European Commission's Standard Contractual Clauses, to protect your personal information in accordance with this Policy and applicable law.

LINKS

Our Platform may contain links to third-party websites that are not governed by this Policy. If you click on a link to a third-party site, you will be taken to a site we do not control, and we are not responsible for the privacy practices of that site. We encourage you to review the privacy policy of any third-party site you visit.

HOW TO CONTACT US

If you have any questions, comments, or concerns about our privacy practices or this Policy, or wish to exercise any of your rights, please contact us at:

Zertrion. LLC
[Registered Agent / Company Address], Delaware, United States
[EU Representative name and address, if appointed under GDPR Article 27]
Email: privacy@zertrion.be

CHANGES TO THIS POLICY

We may update this Policy from time to time to reflect changes in our practices or applicable law. We will post the updated Policy on our Platform with a revised "Last Updated" date, and where required by law, we will notify you of material changes.